Update on the vaccination program of the CIUSSS West-Central Montreal




The following is an update on the vaccination program of the CIUSSS West-Central Montreal.

Vaccinations to date

All long-term care residents who consented to and qualified for COVID-19 vaccination have received their vaccine (in CHSLDs, Intermediate Resources and Family-Type Resources). The vaccination campaign for those who live in private seniors’ residences (RPAs), and religious orders is ongoing and expected to be completed by February 26th. The CIUSSS is also currently vaccinating seniors who are living in municipal low-income housing and non-profit housing.

Indigenous residents of our territory and clients of the following homeless shelters in our area have been vaccinated: Chez Doris, Resilience Montreal, the Open Door, and the Côte-des-Neiges warming centre.

Recruiting vaccinators

To combat COVID-19 quickly and effectively, the Human Resources team of our CIUSSS is looking for anyone who is available and interested in assisting in the vaccination campaign.

We are looking for physicians, midwives, respiratory therapists, pharmacists, nurses and licensed practical nurses, as well as:


Dental hygienists



Veterinary doctors

Ambulance technicians


Prescription opticians

Medical technicians



Medical electrophysiology technologists


Speech therapists

Physiotherapy technicians

Dietitians or nutritionists


Medical imaging technologists

Occupational therapists

Students in nursing, medicine, pharmacy and dentistry are also invited to apply.
Details of hiring conditions and schedules will be specified when the candidates are contacted by our Human Resources teams.

To apply: or 514-293-0526.

Public Vaccination Program

a) Eligibility for Vaccination

We expect the public vaccination program to start soon. During this first phase of the public vaccination program, priority will be given to residents of the territory who are 70 or over.

b) Making an Appointment
It will be necessary to make an appointment to be vaccinated. Appointments will have to be made online or by telephone.

c) Preparing for the Appointment
Residents should plan on a visit lasting 30 to 45 minutes, which covers time for registration, the vaccination itself and post-vaccination observation.
Residents should bring their health card with them.

Mise à jour sur le programme de vaccination du
CIUSSS du Centre-Ouest-de-l’Île-de-Montréal

Vous trouverez ci-dessous une mise à jour sur le programme de vaccination du CIUSSS du Centre-Ouest-de-l’Île-de-Montréal.

Personnes vaccinées jusqu’à maintenant

Tous les résidents des centres de soins de longue durée admissible et qui ont consenti à la vaccination contre la COVID-19 ont été vaccinés (dans les CHSLD, les Ressources intermédiaires et les Ressources de type familial). La campagne de vaccination pour les personnes vivant dans les résidences privées pour personnes âgées (RPA) et les communautés religieuses est en cours et devrait être terminée d’ici le 26 février. Le CIUSSS vaccine actuellement les personnes âgées qui habitent dans des logements municipaux à coût modique et des logements sans but lucratif.

Les résidents autochtones et les clients des refuges pour sans-abri suivants de notre territoire ont été vaccinés : Chez Doris, Résilience Montréal, La Porte ouverte (the Open Door), et la halte-chaleur Côte-des-Neiges.
La semaine prochaine, nous prévoyons de vacciner les patients âgés de 70 ans et plus hospitalisés à l’Hôpital général juif.

Recrutement de vaccinateurs

Pour lutter rapidement et efficacement contre la COVID-19, l’Équipe des ressources humaines de notre CIUSSS est à la recherche de toute personne disponible et intéressée à participer à la campagne de vaccination.

Nous cherchons des médecins, sages-femmes, inhalothérapeutes, pharmaciennes et pharmaciens, infirmières et infirmiers et infirmière et infirmiers auxiliaires autorisé(e)s ainsi que des :


Hygiénistes dentaires



Médecins vétérinaires

Techniciens ambulanciers



Techniciens médicaux



Technologues en électrophysiologie médicale



Techniciens en physiothérapie

Diététistes ou nutritionnistes


Technologues en imagerie médicale


Les étudiants en soins infirmiers, médecine, pharmacie et médecine dentaire sont également invités à présenter leur candidature.
Les détails des conditions et des horaires de travail seront précisés lorsque les candidats seront contactés par les membres de l’Équipe des ressources humaines.

Pour présenter votre candidature : ou 514-293-0526.

Programme de vaccination public

a) Admissibilité à la vaccination

Nous nous attendons à ce que le programme de vaccination public soit lancé prochainement. Au cours de la première phase du programme de vaccination public, la priorité sera donnée aux résidents du territoire âgés de 70 ans et plus.

b) Prise de rendez-vous
Il sera nécessaire de prendre un rendez-vous pour être vacciné. Les rendez-vous devront être pris en ligne ou par téléphone.

c) Préparation au rendez-vous
Les résidents doivent prévoir une visite d’une durée de 30 à 45 minutes pour l’inscription, la vaccination et le temps d’observation après la vaccination.

Les résidents doivent apporter leur carte d’assurance maladie.





New Physiotherapy clinic opens in CSL; young owner has interesting back story

Hampstead native Greg Stern's passion for movement and helping others along their own health journey developed from his own physical struggles. In 2013, he sustained an ankle injury that would forever change his life. What appeared to be a routine ankle sprain, developed into a chronic problem in his foot that caused him constant pain for three years. "I consulted and worked with many different rehab professionals to no avail and eventually underwent surgery," he says. "Unfortunately, this was only the beginning of my journey, as compensatory patterns triggered hip and back pain that had not been there prior to the operation."


Greg had reached a low point and was struggling for answers. It was at this point that he knew he needed to dive deeper in order to understand his body if he  was ever going to escape the pain he was experiencing. 


While his professional education includes a Bachelor of Science in Physiology and Kinesiology, and Masters in Physical Therapy at McGill University, Greg's curiosity has always extended far beyond the classroom. He has spent thousands of hours learning from books, coaches online, attending courses and trying to gather as many perspectives on different therapeutic approaches, researching and experimenting which methods work and which don’t.

"I began to incorporate a comprehensive approach that looked at the root causes behind my pain and considered the environmental factors—shoes and chairs to name a few—that were continuing to contribute to my poor movement behaviour," Greg says. "Over time, I diligently and methodically applied the concepts that I learned to slowly restructure my body. Thankfully, I am now able to experience life pain-free, play the sports I love unimpeded by fear and go for long hikes barefoot after not being able to stand for more than few seconds without pain."


Greg Stern
Greg Stern



Last June Greg opened From The Ground Up Physio at  5555 Westminster (Suite 108) in Côte Saint-Luc. He calls himself the CFO (Chief Foot Officer).


"With From the Ground Up, my aim is to help guide people through their own path of self-discovery on their health journeys and guide people to not only be pain-free, but to thrive in their everyday lives," Greg says. "Injuries are not only a process of recovery, but discovery; an opportunity to learn, be curious, to better understand your body, to correct issues and improve efficiency and performance."


For more details go to, email or call 514-369-0909.




The iconic Caldwell Pharmaprix location is closing; merging operations at Cavendish

David Banon and Sarah Ettedgui are closing their Pharmaprix store at the Caldwell Shopping Centre on October 14 and centralizing all operations at their much larger location at Quartier Cavendish.

“The lease is up,” David told me. “There were renovations planned,   but nothing was ever confirmed with the landlord and given that we always look for long term commitments and the importance of our business staying opened year round,  we had to shift operations.”

David recognizes the fact this news has been quite shocking to customers who have been going there for decades, from the time the late Howard Smith was the owner-pharmacist. Caldwell has a special appeal, notably because of its two stalwart technicians Thomas Virta and Sheila Cohen. They have an encyclopedic knowledge of every client and go the extra mile when it comes to contacting doctors for  prescription renewals and pharmaceutical distributors to get certain products.

Sarah Ettedgui and David Banon.

“ I want to reassure you that we are taking the move and the interests of our clients very much to heart and as such all our Caldwell staff are absolutely staying on and are invested in making the transition as smooth as possible,” said David. “There will be the same telephone and fax number and when the line is answered it will be with the familiar voice of Sheila or Thomas! They will have their own mini pharmacy set up in the back of our current lab at Cavendish where they can call patients and even automatically renew their medications.”

Whereas Caldwell was open weekdays until 6 pm, customers will now have access to store open seven days a week until 10 pm. David and Sarah, his wife and business partner, have hired a registered nurse so that many new services can be offered A list of her services was posted online on their website. "And as of this year, we will start a flu vaccination clinic beginning the end of October,  where pharmacists will vaccinate our clients," David said "Clients will be able to take appointments online."

 What is the future of the Caldwell strip mall? There was once a bakery and that storefront has remained vacant for the better part of a decade. I would love to see Caldwell Provisions take over the Pharmaprix spot and double in size!

Our city council and staff have shown leadership during this pandemic period

On the eve of Yom Kippur I repeat something everyone has heard  many times since last March: be careful! There are new limitations to public gatherings. Please abide by them.

COVID-19 is not going away anytime soon. We had a brief reprieve over the summer when too many people let their guards down, but now we are entering a second wave.

I do not think that Mayor Mitchell Brownstein, our seven members of council and our staff ever imagined a mandate like this. It has been a challenge  and that is for certain, but I think as elected officials we have handled this pandemic responsibly.

First let me underline the incredible leadership shown by our senior management trio of Tanya Abramovitch, Jonathan Shecter and Nadia Di Furia. They have been ahead of the game every step of the way. Our teams in Finance, Urban Development/Engineering, Public Works, Purchasing, Communications, IT, the Library, City Clerk’s Office,  Parks and Recreation and Public Safety have done an incredible job. I could not be more proud.

Look at our Men’s Club. This is a group which lives for personal gatherings, but since last spring they have embraced the Zoom video platform and opened up an entire new world. This brings me to my next subject. Out of respect for social distancing measures and in order to discourage seniors and others coming to public gatherings, all of our city council and committee meetings have been held via Zoom since March. And you know what? It works beautifully. In fact, over the past seven months our number of meetings have more than doubled!

Until there is a vaccine, bringing eight elected officials, staff and the public into a hardly spacious council chamber would be a very bad idea. Just look at the recent spate of COVID-19 positive cases for politicians: the leaders of the Bloc Québecois and the Conservative Party of Canada. Our own Councillor David Tordjman was at an event for the latter. He said he stayed for less than a half hour, wore a mask at all times and made sure to clean his hands any time he touched something. Nonetheless he got COVID as well.  Please see this story.

This is how I dress to go to work now!


There are a number of hot button issues coming up on our agenda. We broadcast our public meetings live now on YouTube, via Zoom, and as Larry David would say, attendance  is “pretty..;pretty..pretty good.” People can ask questions in the comments section or send them in advance.

I shudder to think of how we would be functioning if this pandemic had occurred in say 1987?

I have spent the past few months walking my District 2 on foot several days a week and talking to constituents from a distance.  My district meetings have successfully moved to Zoom and I am happy to say work is getting done at a good pace.

We all want this to be over, but now we must brace ourselves for a rough fall and winter.  Get your flu shot! One can only pray that by spring that elusive vaccine will arrive.

New hours for "by appointment only" testing clinics

As of September 8, test centres at our CLSCs (to test blood and other samples) will have new hours of operation. This change does not affect our COVID-19 Testing Clinics. 
  • CLSC Benny Farm: Monday to Friday, 7:30 to 11:30 a.m. 
  • CLSC Metro: Monday to Friday, 7:30 a.m. to 3:30 p.m. 
  • CLSC Parc-Extension: Monday to Friday, 7:30 a.m. to 3:30 p.m. 
  • CLSC René-Cassin: Monday to Friday, 7:30 to 11:30 a.m. 
Tests are performed by appointment only. An appointment must be booked at CLICSANTE.CA or, if online booking is not possible, by calling the CLSC.  
Note: As of September 28, a new test centre will open at CLSC Côte-des-Neiges, by appointment only, from 7:30 a.m. to 3:30 p.m. 

Dès le 8 septembre, un nouvel horaire sera en vigueur dans les centres de prélèvements de nos CLSC (analyses sanguines et autres prélèvements). Ce changement n’a pas d’incidence sur nos cliniques de dépistage de la COVID-19. 

  • CLSC de Benny Farm : du lundi au vendredi, de 7 h 30 à 11 h 30  
  • CLSC Métro : du lundi au vendredi, de 7 h 30 à 15 h 30  
  • CLSC de Parc-Extension : du lundi au vendredi, de 7 h 30 à 15 h 30  
  • CLSC René-Cassin : du lundi au vendredi, de 7 h 30 à 11 h 30 
Les prélèvements sont effectués sur rendez-vous seulement. Vous devez prendre un rendez-vous en ligne à CLICSANTE.CA ou, si ce n’est pas possible, en téléphonant au CLSC.  
À noter : en vigueur le 28 septembre, un nouveau centre de prélèvements ouvrira au CLSC de Côte-des-Neiges, sur rendez-vous seulement, de 7 h 30 à 15 h 30. 


CLSC Test Centre deserves a thumbs up; appointment only system to be instituted August 10

I usually go for my blood tests a few times a year at the CLSC René Cassin at Quartier Cavendish. In the past year they extended their hours from 7:30 am to 9:30 am, to 11:30 am, and added the two weekend days. It could not  have been better. Then COVID-19 hit and people like me avoided locations like this and put blood tests on hold.à

In full protective gear as I head to the test center.


The  fact that my last set of tests were some eight months ago concerned  me, so today I went back with my requisitions.   I was told that some people were arriving as early as 6 am to get a good timeslot, many of whom not properly social distancing. That was not a route I  chose. I turned up at 7:30 am by which time the herd of masked men and women were told to leave the inside of the building and form a line outdoors. I waited until the line disappeared and the security guard handed me a piece of paper with a number and a 9:30 am appointment time.


Is this lineup for a rock concert or blood tests?


I  returned  at  that  time, was told to go inside and the process from  there went fairly quickly. Only one person having blood drawn at a time. But with a second wave coming, the CIUSS West  Central  Montreal has just announced a new appointment only procedure. This will ensure that they can allow enough space for distancing by having as few people as possible in the waiting rooms. Walk-in visits will no longer be permitted.

 As of August 10, anyone who wants to make an appointment at one of  the CLSC test centres to have blood drawn or other samples tested must go to CLICSANTE.CA. Then they should choose “Blood test and specimens” and enter their postal code. Clic Santé will propose an appointment, which may not be for the same day. Since some people may find it difficult to gain access to this website, and in order to ensure a smooth transition, the CLSCs can also be phoned to book an appointment.

A statement  I received says: “We understand that getting used to this change may take some time. However, given our new reality, it is important for us to implement this new system now, so that we can provide the best possible protection for our users, staff and visitors. Users can call the CLSC if they have any questions about the new appointment system.”

Bravo for a wise decision.

Here are the  Test Centre locations

CLSC René Cassin

5800 Cavendish Boulevard

Montreal, Quebec H4W 2T5



CLSC Benny Farm

6484 Monkland Avenue

Montreal, Quebec H4B 1H3



CLSC Parc-Extension

7085 Hutchison Street

Montreal, Quebec H3N 1Y9


CLSC Metro

1801 de Maisonneuve Boulevard West

Montreal, Quebec H3H 1J9


High School student Elan Vigderhous launches COVID-19 themed care package business

During this pandemic, it has been heartening to see different young  people step up,

Take Elan Vigderhous for instance. The soon-to-be 15 year old Côte Saint-Luc resident  has started a home-based business called “Care Packages,” which is composed of a week's worth of COVID supplies (mask, gloves, and hand sanitizer). For every purchase, $3 goes to Hope and Cope, which has been providing compassionate, supportive, evidence-based cancer care for over three decades.  He chose that charity because his grandfather, noted musician Gideon  Vigderhous,  is now hospitalized due to an invasive cancer. 

“A while back when quarantine started and school was suspended, my father started to teach me about business and we decided to put the lessons into practice,” said Elan, a Grade 10 student at Royal Vale School in NDG. “ I decided to start a business that not only would be helpful to the clients, but I wanted to make sure I could help a charity close to home too. I liked the idea of making gift boxes that could be sent to a family member or friend, as a gift. I decided that the box should include the essentials: masks, gloves and hand sanitizer. I also added a little candy, to make it a little  sweeter.”

Elan is putting his free time to good use.


Originally Elan was going to raise money for COVID-19 relief,  but  given the fact his grandfather got diagnosed with melanoma a few years ago and recently he had to go to the hospital, he opted for  Hope and Cope.

Since launching a website  at, orders have started to roll in. “I enjoy running my first business, and I go to work every day working on sales, marketing, packaging and delivery,” said Elan.

See this report from Global TV.


CSL mask bylaw to come into force on July 1/ La ville commencera à appliquer le règlement 2557

Here is a message from Mayor Mitchell Brownstein which is being transmitted via telephone today about our new mask bylaw.
Let me just first say that I appreciate the people who are wearing masks in buildings and commercial establishments. What concerns me is the number of individuals I see not wearing masks properly: exposing their nose, touching it with their hands, not washing the reusable version. If you are going to wear it, please follow the correct guidelines. This video will help.
This is Mayor Mitchell Brownstein with an update on COVID-19. Starting July 1, the city will begin enforcing bylaw 2557, which makes face coverings mandatory in our municipal buildings and at commercial establishments, like the supermarket, hair salon or pharmacy. When you go shopping, you must wear a face covering that covers your mouth and nose. In addition, condos and apartments are required to install hand sanitizer dispensers and put up city signage recommending the wearing of masks in their common areas.

Over the past few weeks, we’ve distributed thousands of disposable and reusable masks to residents. If you need more, our local pharmacies have them in stock. You can also make one with an old t-shirt and elastic bands. Link to the instructions are at

Every week, we announce updates to our reopening plan. For instance, the Parkhaven Pool reopened last week and admission is free for Côte Saint-Luc residents. Our full reopening schedule is posted at

As you know, restaurants, fitness centres, and malls are reopening across Quebec. These decision are all provincial ones, and although it feels good to return to a sense of normalcy, we’re not out of the woods, yet. With more contact between people, it is inevitable that the number of COVID-19 cases will rise at a rate higher than today. We need to all do part to keep the number of new cases under control. Wash your hands, keep your distance, and wear a face covering.

Finally, I hope you all enjoyed the Quebec National Holiday on Wednesday. And I hope you join us for our virtual Canada Day celebrations on July 1. Visit to learn more.

Thank you for taking my call today. I wish you and your family a safe and healthy summer.
I never leave home without my mask.

Ici le maire Mitchell Brownstein avec une mise à jour sur la COVID-19. À partir du 1er juillet, la ville commencera à appliquer le règlement 2557, qui rend obligatoire le port du couvre-visage dans les bâtiments municipaux et dans les établissements commerciaux, comme les supermarchés, les salons de coiffure et les pharmacies. Lorsque vous faites des achats, vous devez porter un couvre-visage qui couvre votre bouche et votre nez. Aussi, les immeubles d’appartements et les copropriétés doivent installer des distributeurs de désinfectant pour les mains et installer des affiches recommandant le port d'un couvre-visage dans les aires communes.

Au cours des dernières semaines, nous avons distribué des milliers de masques jetables et réutilisables aux résidants. S’il vous en faut davantage, vous pouvez vous en procurer dans nos pharmacies locales. Vous pouvez également en fabriquer avec un vieux t-shirt et des élastiques, vous trouverez sur un lien vers des instructions.

Chaque semaine, nous annonçons les mises à jour de notre plan de réouverture. Par exemple, la piscine Parkhaven a rouvert la semaine dernière et l'entrée est gratuite pour les résidants de Côte Saint-Luc. Notre calendrier complet de réouverture est publié sur

Comme vous le savez, des restaurants, des centres de conditionnement physique et des centres commerciaux rouvrent leurs portes partout au Québec. Ce sont des décisions provinciales et, bien qu'il soit bon de retrouver un sentiment de retour à la normale, le virus n’est pas derrière nous. Avec plus de contacts entre personnes, il est inévitable que le nombre de cas de COVID-19 augmente à un rythme plus élevé qu'aujourd'hui. Nous devons tous faire notre part pour garder le nombre de nouveaux cas sous contrôle. Lavez-vous les mains, gardez vos distances et portez un couvre-visage.

Enfin, j'espère que vous avez passé une belle Fête nationale du Québec mercredi dernier. Et j'espère aussi que vous serez des nôtres pour les célébrations virtuelles de la Fête du Canada du 1er juillet. Consultez pour en savoir plus.

Merci d'avoir pris mon appel aujourd'hui. Je vous souhaite, à vous et à votre famille, un bel été en santé et toute sécurité.

Should pools reopen this summer?

Authorities are strongly recommending people find ways to cool down in the heat, and to drink between six and eight glasses of water per day. Buckle up: it's expected to last all week. (Navneet Pall/CBC)
I suggest that condo and apartment managers read this article carefully to see that reopening will be anything but business as usual. Keep in mind that this refers to public pools and our council (with me dissenting) is in favor of opening. It does not pertain to private residential pools where staffing will almost surely be inadequate to ensure proper safeguards.
The majority of aquatic managers in Quebec say they'll be ready to safely open this summer if public health gives them the green light, according to the results of a recent survey.

"We want to find a way to make sure summer feels like summer this year," said Lucie Roy, the president of the Association des responsables aquatiques du Québec, which manages public swimming areas in the province.

The association recently conducted a poll of 224 of its members, which include various cities, towns and schools with pools, across 109 municipalities and found 73 per cent feel positive they will be able to open their public pools and beaches this summer.

Roy says many managers are still targeting their regular window of the week of June 24 to July 1.

But even if public health gives the green light for community pools and beaches to open, the final decision will ultimately fall to each individual municipality, school board or manager, Roy said, because they are footing the bill and are the ones who need to justify the operational costs.

It's estimated that opening with limited access to adhere to new physical-distancing guidelines would reduce the number of people in the water by 70 per cent.

And still, the poll found the main concern among managers is how they will operate their facilities safely.

Roy says the ARAQ is currently working on a three-phase plan.

Phase one includes opening up the sites so a small number of employees can prepare them. Phase two would be teaching staff how to execute their jobs while respecting new physical-distancing guidelines. Phase three would be the opening up to the public for aqua activities without contact.

Roy says the time frame needed to open an outdoor pool is around three to four weeks.

What the science says

Microbiologist and public health consultant Vicky Huppé says the risk for transmitting COVID-19 through water is relatively low, and adding chlorine to the water reduces the risk even further.

She says the biggest risk at a public swimming area won't come from the water, but rather from contact with other swimmers. Practicing physical distancing while in the water should limit the risk of transmission in the same way it does on dry land.

As for beaches, Huppé said more studies are needed before she can draw any firm conclusions.

But she feels that even if a person diagnosed with COVID-19 were to take a swim and secrete the virus through their skin into the water, the risk of transmission would be low because the virus would be diluted into such a large volume of water.

There will be no bobbing in wave pools — at least, not this close to one another — this summer. (Ryan Remiorz/Canadian Press)

Good news for athletes, bad news for young kids?

The CEO of Sport Québec, Alain Deschamps says this all adds up to good news for athletes who use pools for training.

"So far, the municipalities are telling us that it should be OK [to swim]. The issue is, how do you put your bathing suit on? Do you have access to the lockers, toilets and whatnot?" said Deschamps.

Deschamps believes creating a safe area to change and shower is doable but the outlook is not so positive, however, for children who want to use the pools just for fun.

"That's going to be a big, big issue."

Deschamps said it will be tougher to enforce physical-distancing rules in areas specifically for kids, therefore many municipalities don't think those zones can be opened up safely.

He says parents should expect kid-friendly play areas to be shuttered all summer long.

With files from Radio-Canada's Jean-Patrick Balleux

Frontline heroes: Occupational Therapist Jaclyn Stevenson does something special

For many years I had the privilege of being Jaclyn Stevenson’s city councillor in District 2.

Jaclyn is the great niece of the late Isadore Goldberg, a longtime city councillor. Her mom Joy remains my constituent as do her grandparents who reside on Marc Chagall Avenue.

Jaclyn Stevenson on the job.


Jaclyn became an occupational therapist at the McGill University Health Centre  (MUHC) a year and a half ago. Presently she is working on the COVID-19 unit.

Recently, Jaclyn faced a language barrier with a patient on the  unit and reacted in a truly beautiful way. Colleague Kendra Berry saw what happened and was moved to write about it in an email to their mutual colleagues and supervisors:

“Today I witnessed something beautiful and heartwarming that I wanted to share,” Kendra wrote. “ Jaclyn was performing a swallowing evaluation with a patient on the COVID unit. There was a language barrier, so Jaclyn contacted the family and placed them on speaker phone. I believe this was the first contact that they had with the patient. Their voices were filled with love, gratitude and relief. It brought tears to my eyes. Jaclyn gave them such a gift. On each of her units, her gestures are having positive impacts on patients and their families. I am inspired by her bravery, dedication and perseverance. Very proud of my entire OT Department. Let’s keep chasing these rainbows.”

When Kashif Baig, manager of Occupational Therapy, Adult Sites, read Kendra’s account, he was filled with joy: “The poise and calm demonstrated by Jaclyn is remarkable, especially considering how busy she is. Jaclyn had the empathy and resourcefulness to balance her clinical need for a translator with the patient’s emotional needs. The fact that this was brought to my attention by Kendra makes me even more proud; it shows how my team celebrates each other’s victories.”

I was so inspired I decided to do a podcast with Jaclyn. In my role as communications and marketing specialist for the English Montreal School Board I am proud to say that she attended Edinburgh Elementary School and Royal West Academy  in Montreal West and had nice things to say about both experiences.

Here is a link to the podcast: