David Banon and Sarah Ettedgui are closing their Pharmaprix store at the Caldwell Shopping Centre on October 14 and centralizing all operations at their much larger location at Quartier Cavendish.
“The lease is up,” David told me. “There were renovations planned, but nothing was ever confirmed with the landlord and given that we always look for long term commitments and the importance of our business staying opened year round, we had to shift operations.”
David recognizes the fact this news has been quite shocking to customers who have been going there for decades, from the time the late Howard Smith was the owner-pharmacist. Caldwell has a special appeal, notably because of its two stalwart technicians Thomas Virta and Sheila Cohen. They have an encyclopedic knowledge of every client and go the extra mile when it comes to contacting doctors for prescription renewals and pharmaceutical distributors to get certain products.
“ I want to reassure you that we are taking the move and the interests of our clients very much to heart and as such all our Caldwell staff are absolutely staying on and are invested in making the transition as smooth as possible,” said David. “There will be the same telephone and fax number and when the line is answered it will be with the familiar voice of Sheila or Thomas! They will have their own mini pharmacy set up in the back of our current lab at Cavendish where they can call patients and even automatically renew their medications.”
Whereas Caldwell was open weekdays until 6 pm, customers will now have access to store open seven days a week until 10 pm. David and Sarah, his wife and business partner, have hired a registered nurse so that many new services can be offered A list of her services was posted online on their website. "And as of this year, we will start a flu vaccination clinic beginning the end of October, where pharmacists will vaccinate our clients," David said "Clients will be able to take appointments online."
What is the future of the Caldwell strip mall? There was once a bakery and that storefront has remained vacant for the better part of a decade. I would love to see Caldwell Provisions take over the Pharmaprix spot and double in size!