Meeting Yolande James
Congratulations to Bialik scientists

Changes to VDN Cable

Many residents of District 2 subscribe to VDN Cable for television and Internet service. First let me say what an exceptional company this is. The complex where I live was among VDN's first clients. Then owner Phillip Gale use to make regular visits to our property in person. Well the little company grew and a few years ago it was purchased by Bell Canada.

You cannot just pick up the phone and subscribe to VDN. They have contracts with specfic buildings. In the case of District 2, most condos and apartments are with the VDN family. It is a wonderful alternative to Videotron. The TV channel selection is generous while the cable internet hookup is lightning fast. They also have good customer service.

A few weeks ago I was surprised to see VDN switch their American affiliates from Plattsburgh and Burlington to Boston. For viewers whom, for instance,taped the Guiding Light soap opera at 3 p.m. on CBS weekdays, the Boston affiliate runs the show at 9 a.m.

Here is what Terry Shannon, Director of the Bell Video Group responsible for VDN & Wireline Video Operations, told me.

When customer complaints and escalations regarding related poor signal quality and outages were brought to his attention in December he asked his team to investigate severity, frequency of occurrence and intervals. The results of his investigation highlighted consistent service degradation, an unacceptable customer experience, an increase in customer complaints and many customer disconnects. VDN then proceeded to establish an action plan to come up with alternate signal feed options as well as a change notice communication to customers. The initial plan called for a formal advance notice to all VDN customers in the March 2009 billing invoice mail out. Six weeks following mail out, they were to proceed with respective channel changes. Due to the increasing number of customer complaints and the need to improve the situation sooner than later, they opted to change plans and act quickly Mr. Shannon says he personally listened to customers who advised that they were disconnecting their service because they could no longer tolerate such poor signal quality. They could not watch or record their favourites without experiencing problems. In several instances, VDN customers had made arrangements to view TV at their neighbour's residences because they could no longer count on watching their favourites from beginning to end without a service interruption. "At the end of the day, our valued customers were asking why they were paying for such a poor quality viewing experience," he said.

"As it is our responsibility and privilege to provide quality products and services, we made the decision to immediately address customer concerns / complaints and change to alternate feeds. While customer response was immediate and very positive with many calls of thanks noting evident new quality of service, we remained very concerned about making such changes prior to our planned communication to our customers. While customer complaints and escalations about signal quality ceased, we certainly did receive calls from customers about the lack of notification prior to respective changes. While we fixed one problem in the sincere interest of customer service and a positive customer viewing experience, we unfortunately created another by upsetting some of our customers due to lack of notice and their unfamiliarity of new feeds. The communication to VDN customers will continue as planned with the March billing invoice mail out although in this particular case it is unfortunately after the fact."

There is also the matter with grid information which needs updating. Mr. Shannon says VDN engineers are working on the alignment of the program guide to ensure that all stations reflect accuracy including call letters and logos. The audio / video sync is also being finetuned.

Log on to to read more about this service.


Feed You can follow this conversation by subscribing to the comment feed for this post.

condo Philippines

Thanks for this.You have so many kinds of topics to your blog. Not the typical collection of ideas rewritten a thousand times. You guys were really great and helpful.

Paula M

Mike Cohen

I really appreciate the feedback

Nike Shox Deliver

Try to do another what you would like to do. May be you can also achieve very good results. Go on fighting. I believe you are able to do that.

Nike Shox R4

So nice blog! But I have a suggestion that you can add some humorous language up to your article. Maybe you blog will filled with pleasure.


Cable VDN is the worst company in the world!!!
I would NEVER again move into a building that forced me to use VDN service.

Coach Bags Outlet

"I sought to show the changing balance of planes - from anti-ship torpedo and dive bombers in the early days when the main objective was destroying other ships - to fighter planes, whose main job was to defend against the kamikazes in the final months."

Max, Midway is pretty much the final act of anti-ship carrier warfare, right? If you follow Keegan and Churchill, it's the critical turning point in the Pacfic war - there's a wonderfully readable description of Midway in Keegan's The Price of Admiralty.

house for sale Philippines

I spend much time finding a blog like this, so it's exciting to view yours. I think I will have finished my task soon. Thank you!



Great goods from you, man. I have understand your stuff previous to and you're just too excellent. I really like what you've acquired here, certainly like what you are saying and the way in which you say it. You make it entertaining and you still care for to keep it wise. I can not wait to read much more from you. This is really a tremendous website.

I'm not sure exactly why but this weblog is loading extremely slow for me. Is anyone else having this issue or is it a problem on my end? I'll check back later and see if the problem still exists.

Candy Crush pour Windows phone

Howdy! I could have sworn I've been to this web site before but after browsing through many of the posts I realized it's new to me. Regardless, I'm certainly pleased I discovered it and I'll be bookmarking it and checking back often!

Speaking about the future of Europe when Europe is already in the midst of what, it has brought even greater harmony to the fraught and often bloody historical relationship between Poland and Germany. Mr Cameron was floored by a question about a referendum now, warning that central banks could not afford to ignore their concerns. Shell companies registered in tax havens.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Your Information

(Name and email address are required. Email address will not be displayed with the comment.)